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Warranty Information
All of our instruments have a five-year warranty from the date you purchased them for manufacturing defects. The warranty is valid only to the original owner and is not transferable. Determining applicability is under our discretion.



-Any instrument that has been altered or modified in any way or upon which the serial number has been tampered with or altered.

-Normal wear and tear (i.e., worn frets, worn machine heads, string replacement, scratched pickguards, or damages to or discoloration of the instrument’s finish for any reason)

-Any instrument that has been damaged due to misuse, negligence, accident, or improper operation.

-The subjective issue of tonal characteristics.

-Shipping damages.

-Any instrument that has been subjected to extremes of humidity or temperature.

-Any instrument that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.

-Any factory-installed electronics after a period of one (1) year following the original date of purchase.

-Cracking, discoloration or damage of any sort to the finish or Wood, for any reason.

- Utrera does not warranty the playability of an instrument whose ''action''; has been modified (ANY MODIFICATIONS OF THE TRUSS ROD)

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