WARRANTY
Warranty Information
All of our instruments have a five-year warranty from the date you purchased them for manufacturing defects. The warranty is valid only to the original owner and is not transferable. Determining applicability is under our discretion.
THIS WARRANTY DOES NOT COVER:
-Any instrument that has been altered or modified in any way or upon which the serial number has been tampered with or altered.
-Normal wear and tear (i.e., worn frets, worn machine heads, string replacement, scratched pickguards, or damages to or discoloration of the instrument’s finish for any reason)
-Any instrument that has been damaged due to misuse, negligence, accident, or improper operation.
-The subjective issue of tonal characteristics.
-Shipping damages.
-Any instrument that has been subjected to extremes of humidity or temperature.
-Any instrument that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.
-Any factory-installed electronics after a period of one (1) year following the original date of purchase.
-Cracking, discoloration or damage of any sort to the finish or Wood, for any reason.
- Utrera does not warranty the playability of an instrument whose ''action''; has been modified (ANY MODIFICATIONS OF THE TRUSS ROD)